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AI & the Service Desk – Let’s Go!

NCI’s AI-powered IT Service Management (ITSM) or AITSM empowers decision-makers to decipher the right support requirements to help right the ship. As working in the service desk environment there’s always too much going on and not enough people to solve the problems, our system helps tackle the problem head-on.

Using state of the art natural language processing (NLP), our AI-powered ITSM can look across the tickets in the system and quickly group them by using the words in the tickets, rather than through a user-defined field.

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